Competition Terms

These terms and conditions together with any Specific Rules (as defined below) are the Competition Terms and, unless otherwise expressly stated, apply to any competitions or promotions (each a Competition) taking place on one or more of the radio stations or websites owned or operated by Shock Middle East LLC a free zone limited liability company established in Dubai Creative Clusters Free Zone with license number 93691 whose registered address is 134-136, Building 10, Dubai Media City, Dubai, United Arab Emirates (Shock Middle East).

By entering a Competition, entrants agree to be bound by these Competition Terms. In addition, all entrants are required to comply with Shock Middle East’s terms and conditions which can be found at (the Terms and Conditions).

Rules specific to each Competition (the Specific Rules), including (but not limited to) entry instructions and any other specific details or terms relating to the Competition are displayed on the page for such Competition on the website for Heart FM at, or on any other website or in any other media which features the Competition. The Specific Rules are incorporated into these Competition Terms. In the event of differences between these Competition Terms and the Specific Rules, the Specific Rules shall prevail.

Shock Middle East reserves the right to cancel or amend these Competition Terms, any Competition or the Specific Rules (including the eligibility requirements and dates) at its sole discretion with or without prior notice.

You agree to co-operate with and comply with all reasonable requests made by Shock Middle East in connection with any Competition and its broadcast.

  1. Eligibility and Entry Criteria

Unless otherwise stated in the Specific Rules, each Competition is only open to residents in the United Arab Emirates.

You may not enter a Competition if:

  • You are an employee, consultant, freelancer or contractor working for Shock Middle East or its holding, affiliated or subsidiary companies;
  • you are an employee of any supplier or agent of Shock Middle East or its holding, affiliated or subsidiary companies, who Shock Middle East deems to be too closely connected with the Competition or its administration;
  • you are a member of the immediate family or household of any of the categories of people named above; or
  • you have been given the answer(s) or any other relevant information in relation to a Competition, either directly or indirectly, by any party connected with the Competition or its administration.

The Specific Rules will state if there are any age restrictions relating to the Competition. Where a Competition is open to all age groups, you must still obtain appropriate parental/guardian permission if you are under 18. Where a Competition is only open to a certain age group (e.g. 18 and over), this will be made clear in the Specific Rules. If no age limit is specified, the Competition is open to over 18s only.

Unless otherwise specified in the Specific Rules, there is a limit of one entry per person to a Competition.

No multiple, bulk, automated, machine assisted, third party, syndicate or other group entries will be accepted. We shall disqualify any entries which, in Shock Middle East’s reasonable opinion, appear to have used any of these entry methods including multiple entries from the same IP address, telephone number or Emirates/passport ID number unless the Specific Rules state that multiple entries are permitted.

Additional eligibility requirements may apply to a specific Competition, e.g. a valid passport or visa (or the ability to obtain the same within a certain time) if the prize includes travel outside the United Arab Emirates. These will be set out in the Specific Rules.

So that we can ensure the fairness of any Competition, we reserve the right to prevent you, at Shock Middle East’s absolute discretion, from entering any Competitions for a period of six months if you have either:

  • won a prize valued at AED 1,000 or greater; or
  • won more than one prize during the previous six months.
  • If we choose to exercise this right we will notify you in writing.

By entering a Competition, you hereby warrant that all information submitted by you is true, current and complete. We reserve the right to verify the eligibility of all entrants and may ask you to provide us with proof of your eligibility to enter a Competition. Breach of any of the criteria contained in this Clause 1 may result in your disqualification from a Competition and/or the withdrawal of a prize.

  1. Entering a Competition

Competition entries must be made in the manner and by the closing date and time specified in the Specific Rules. Failure to do so will disqualify the entry. Please take care to follow the exact on-air or online Competition entry instructions. Shock Middle East cannot guarantee Competition entry for misspelt entries;

There is no charge to enter a Competition. However, standard mobile data and internet connection charges may apply.

If you are using a telephone to enter a Competition which is not paid for by you, please ask for the permission of the bill payer before entering the Competition.

If you fail to answer your telephone when we phone you or you become disconnected for any reason before or during the Competition, we reserve the right to select another entrant to participate in the Competition.

For Competitions involving online voting only one vote for each valid email address will be accepted and we reserve the right to disqualify any entrant making, or attempting to make, multiple votes.

For each on-air Competition all timings including the closing time are as broadcast on the relevant Station’s FM broadcast frequency. If you are listening via an IP enabled device, such as a smartphone or tablet, please remember that the stream can be slightly behind the FM broadcast due to differences in network speeds and/or the advertising we serve to listeners on IP enabled devices. If a Competition requires you to enter by a deadline dependent on an item in the broadcast (e.g. by the end of a song) we cannot take into account any delay from listening via an IP enabled device and the deadline will be as on the FM broadcast.

Proof of posting or emailing cannot be accepted as proof of delivery. Shock Middle East cannot accept responsibility for any error, omission, interruption, deletion, defect, delay in operation or transmission, communications line failure, theft, destruction, alteration of or unauthorised access to entries, or entries lost, damaged or delayed as a result of server functions, technical issues, virus, bugs or other causes outside Shock Middle East’s control.

  1. Prizes

Prize winners will be notified in the manner and within the time specified in the Specific Rules (and may be contacted by Shock Middle East or Shock Middle East’s nominated supplier(s)). Return of any prize notification as undeliverable or failure to reply as specified in the notification (and within the time stated) may result in disqualification and selection of an alternate winner.

Claims for prizes must be made in the manner and within the time specified in the Specific Rules or as notified by Shock Middle East. Failure to claim a prize within this time or in the manner specified may result in disqualification and selection of an alternate winner.

Prizes must be collected by the prize winner (or by an authorised representative bearing a consent letter referencing their and the representatives Emirates ID numbers and accompanied by a copy of both Emirates ID cards) from Shock Middle East’s offices in Dubai Media City.

We reserve the right, at our absolute discretion, to request certain evidence relating to your Competition entry including proof of identity, age and address. We may request that you provide an in-studio recording to compare to your on-air win as proof of your vocal identity.

We may carry out an interview with you either by telephone or in person and we may record the interview.

All Prizes are non-transferable and may not be given, assigned or sold to another person.
Prizes cannot be exchanged for cash or other alternatives except as stated in these Terms and Conditions.

You will not be entitled to receive a prize which, for any reason, you would be prohibited by law from purchasing, using or owning.

Unless otherwise stated in the Specific Rules, you may not win more than one prize per Competition and we reserve the right to withhold or reclaim any second or subsequent prize.

Where the prize contains ticket(s) to an event, you will be bound by and must comply with the event promoter’s terms and conditions together with those set out on the ticket and the rules and regulations of the venue.

You acknowledge and agree that no fee is payable to you in respect of your involvement in the Competition.

  1. Additional terms relating specifically to Holiday Prizes

Holiday Prizes are subject to availability and must be taken in accordance with the dates, destinations, carriers and number of passengers specified by Shock Middle East.

When entering a Competition offering a holiday prize you must hold a valid passport with at least 6 month’s duration and which contains no visa restrictions on your ability to travel to the relevant destination. Passport control and in-country authorities reserve the right to refuse entry. If you are refused passage and or entry/exit to or from the country being visited, any additional costs and losses incurred will be your sole responsibility.

Holiday prizes are not available to persons under the age of 18 unless otherwise stated in the Specific Rules. Children under 18 years of age cannot travel unless accompanied by an adult aged 18 or over.

All holidays must be taken within 6 months of the date of the Competition (unless otherwise stated in the Specific Rules).

The Specific Rules will provide details of any travel insurance policy offered as part of the holiday prize. Where no insurance is offered, you are responsible for obtaining adequate travel insurance.

You must comply with the terms and conditions, including health and safety requirements, of the prize provider, the airline and other carriers and venues involved in the Competition or the prize including all health and safety guidelines and instructions and all applicable legal and regulatory requirements.

You may not commit us to any contract, expense or cost without Shock Middle East’s prior written consent. You must have sufficient financial resources to meet any financial commitment which you may incur in connection with the prize beyond those included in the prize itself (including transfers to and from the airport, meals and drinks).

We accept no liability for any changes in the details, including dates and times, of any flights, other transport, airport details, accommodation or other aspects of the prize.
You will be responsible for any inoculation and other health or visa requirements for your destination.

  1. Health and Safety

Your entry or participation in a Competition is at your own risk and your health and safety is your own responsibility. If the Competition or the prize requires you to undertake any physical activity you agree to accept responsibility for your participation in the Competition and must ensure, before entering the Competition, that you:

  • are in good health; and
  • have no underlying medical condition and are taking no medication that could adversely affect your performance.

You should notify Shock Middle East immediately if you become ill or become aware of any other relevant medical or health and safety information which could affect your participation in a Competition and/or prize. You must comply with all safety requests made by us or any of Shock Middle East’s representatives.

We reserve the right to disqualify you from the Competition (without liability or compensation) if you (in Shock Middle East’s opinion, which shall be final) conduct yourself in a way which exposes you or others to any medical, security, safety or other risk whatsoever (including being intoxicated or abusive in any way).

  1. Confidentiality and Publicity

You agree to keep confidential any information which you know or reasonably ought to know is confidential and relates to Shock Middle East, Shock Middle East’s business or the Competition.

You agree that you shall not publicise your involvement in the Competition or the fact that you have won a Competition (including giving interviews) except as set out in this clause 6 or with Shock Middle East ’s prior written consent.

You may be requested to take part in post event promotional activity and Shock Middle East reserves the right to use the names and contact details of winners, their photographs and audio and/or visual recordings of them in any publicity. You agree to participate in any publicity required by Shock Middle East.

  1. Intellectual Property Rights

For the purpose of this clause 7 Intellectual Property Rights means any trade marks, copyright, moral rights, performer’s rights, confidential information, trade secrets and all or any other intellectual or industrial property rights, both registered and unregistered anywhere in the world.

By submitting your Competition entry and any accompanying materials (your Entry) you agree to:

  • grant to Shock Middle East a worldwide, perpetual, royalty free licence in the Intellectual Property Rights in your Entry; and
  • waive any moral rights and like rights you have in relation to your Entry.

You warrant that your Entry:

  • will not infringe the Intellectual Property Rights, privacy or any other rights of any third party;
  • will not contain anything which is untrue, libellous, defamatory, obscene, indecent, harassing or threatening;
  • does not violate any applicable law or regulation (including any laws regarding anti-discrimination or false advertising);
  • is not obscene or pornographic;
  • does not, to the best of your knowledge, contain any viruses or other computer programming routines that are intended to damage, detrimentally interfere with, surreptitiously intercept or expropriate any system, data or personal information; and
  • is free from any encumbrances such that Shock Middle East may use your Entry in accordance with and in the manner set out in these Competition Terms and/or the Specific Rules.

For the avoidance of doubt, all rights relating to the Competition (including the name, title and format of the Competition) will vest exclusively in Shock Middle East.

Unless otherwise stated, your Entry will not be returned to you.

  1. Disqualification

We reserve the right (without accepting any liability or giving you any compensation) to disqualify you from a Competition and/or withhold or withdraw a prize (or seek compensation from you therefor) if (in Shock Middle East’s opinion, which shall be final):

  • you are in breach of these Competition Terms or any of your obligations, representations and/or warranties under these Competition Terms;
  • your conduct is inappropriate or contrary to the spirit or intention of the Competition Terms or of the Competition;
  • you have committed or undertaken any fraud, dishonesty, deceit, misconduct or similar action including providing any false or incorrect information;
  • your act(s) or omission(s) might have an adverse effect on the Competition or Shock Middle East(or any of its radio stations);
  • it is in Shock Middle East’s best interests (or that of any of Shock Middle East’s radio station(s)) to do so; or
  • entries are incomplete, indecipherable, corrupt, late or otherwise not in accordance with these Competition Terms or any Specific Rules.

In the event of your disqualification from the Competition for any reason, Shock Middle East may, in its sole discretion, decide whether a replacement winner should be selected and you may be required to pay any costs incurred by Shock Middle East.

  1. Exclusion of liability/indemnity

Shock Middle East shall have no liability whatsoever for any costs, expenses, losses, damages, liabilities, injury or disappointment (including any loss of profit, business, contracts, revenues or anticipated savings, and whether special, direct, indirect or consequential) incurred by you in connection with the Competition or as a result of you accepting any prize.

The decision of the judges is final and conclusive in all circumstances and no correspondence will be entered into.

You agree to indemnify Shock Middle East and Shock Middle East’s radio stations and employees against all costs, losses, damages, expenses and liabilities (including loss of reputation and goodwill and professional advisors fees) incurred by Shock Middle East as a result of a breach by you of your obligations under these Competition Terms or the Specific Rules or in any way in connection with your failure to follow Shock Middle East Middle East Middle East’s reasonable instructions with regard to your entry into the Competition or acceptance of any prize.

  1. Force Majeure

We shall not be liable to perform any of the obligations under the Competition, including the provision of any prizes, where we are unable to do so as a result of any unforeseen circumstances or circumstances beyond Shock Middle East’s reasonable control

  1. General 

You agree you will not by any act or omission do anything, which might bring Shock Middle East or its radio stations into disrepute or affect the reputation of the Competition or Shock Middle East.

These Competition Terms and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with these Competition Terms or their subject matter or formation shall be governed by and construed in accordance with the laws of the United Arab Emirates as applicable in Dubai. You irrevocably agree that the courts of Dubai International Financial Centre shall have exclusive jurisdiction to settle any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with these Competition Terms or their subject matter or formation.

Except as specifically set out herein, all conditions, warranties and representations expressed or implied by law are excluded.

You may not assign, sub-license or otherwise transfer any of the rights under these Competition Terms.

If any term is found to be invalid by any court having competent jurisdiction, the invalidity of that provision will not affect the validity of the remaining provisions of these Terms, which shall remain in full force and effect.

Failure to exercise any right or remedy under these Competition Terms does not constitute a waiver of that right or remedy.

Headings in these Competition Terms are for convenience only and will have no legal meaning or effect.

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